Delivery Policy
We offer islandwide delivery to our customers.
Delivery Rates
Standard Delivery islandwide : Rs.300.00
Delays of delivery may occur due to invalid addresses or other causes.
International Shipping
Unfortunately, we do not ship internationally.
General Return Policy
We want you to be happy with your purchase. If you are not completely satisfied with your purchase, you may return it to us for an exchange . Please review our Return Policy here.
You are able to exchange an item purchased at full priced for another size or style. (except courier charge)
Exchange can be arranged only after contacting us via our whatsapp number 0767613461
We always recommend using a registered post or a trusted courier service to keep hold of your tracking number to avoid missing parcels. Please make sure to add the below details clearly outside on your return parcel.
- Our Phone Number : 0767613461
- Our address – 267,Sadikka Kanda, Karanduwawela,Werellagama.
Refund Policy
If your product is defective/damaged or incorrect/incomplete at the time of delivery, please contact us within 10 days of your purchase. Your product may be eligible for a refund or replacement.
In order for the product to be eligible for a Refund, make sure these conditions are met:
- Product must be returned in its original packaging
- Product wasn’t used or damaged
- Product must include original tags (if applicable)
Refunds Not Accepted If
- You change your mind
- Your circumstances change
- You find cheaper products elsewhere.
After we receive your product, our team of professionals will inspect it and process your replacement.
Exchange Policy
Products can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange items within 10 days. Exchanges exceeding 10 days will not be processed.
In order to be eligible for exchanges make sure that the following conditions are met:
- Product must be returned in its original packaging
- Product wasn’t used or damaged
- Product must include original tags (if applicable)
Your exchanged product will be processed Once items are received and conditions confirmed.
You are given the right to exchange the item, One time. Provided that all conditions in Exchange Policy are met.
How to Initiate A Return
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:
Email Address: contact@kandyx.lk
WhatsApp: 0767613461